Privacy Policy

At Spark Laundry, we collect information you provide directly to us, such as when you create an account, schedule a pickup, or contact us for support.

• Personal information (name, email address, phone number)
• Address information for pickup and delivery
• Payment information (processed securely through third-party providers)
• Service preferences and special instructions
• Communication history with our support team
• Device information and app usage data
• Location data (only when using location-based features)

We use the information we collect to:

• Provide, maintain, and improve our laundry services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and promotional offers
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions
• Comply with legal obligations and protect our rights

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

• With service providers who assist us in operating our app and conducting business
• With delivery partners and cleaning facilities to fulfill your orders
• When required by law or to protect our rights and safety
• In connection with a merger, acquisition, or sale of assets
• With your explicit consent for specific purposes

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection practices
• Secure payment processing through certified providers

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access, update, or delete your personal information
• Opt out of promotional communications
• Request a copy of your data
• Request data portability
• Object to certain processing activities
• Contact us with any privacy-related questions

To exercise these rights, please contact us using the information provided below.